Millions of customers affected

LYCA Mobile, a major mobile network with over 16 million customers across 22 countries, has experienced a cyberattack that has disrupted services for its users. Customers have been unable to make calls or access top-ups during the attack.

Services restored, but some issues remain

Affected services have now been restored for all customers, except for some operational services that are still being resolved. The company is working to fully resolve all issues as quickly as possible.

Impact on different countries

Customers in the United States, Australia, Ukraine, and Tunisia were not impacted by the cyberattack, according to LYCA Mobile. The company has assured customers in these countries that their services are unaffected.

Data security and encryption

LYCA Mobile has stated that it is unclear whether customer data has been exposed in the security breach. However, the company has assured customers that all the data it stores is encrypted, meaning it is scrambled and unreadable without proper permission. The network provider has also brought in specialist third-party experts to secure its systems and minimize the impact of the cyberattack on customers.

Law enforcement notified

LYCA Mobile has reported the cyberattack to law enforcement bodies in each impacted country. The company is working closely with authorities to investigate the incident and ensure the safety and security of customer data.

Stay updated

LYCA Mobile has made the safety and security of its customers' data its top priority. The company will continue to investigate the cyberattack and provide updates to customers as it works with expert partners to establish the facts surrounding the incident.